Genesis Health

Cancellation Policy for Genesis Health

Effective Date: May 26, 2025

At Genesis Health, we strive to provide flexible and accessible telehealth consulting services. This Cancellation Policy outlines the terms for cancelling or modifying your subscription or services, whether you pay monthly or have paid in full for a specific term. By using our services, you agree to this policy.

1. Monthly Subscription Clients

• Cancellation Process: If you pay for our services on a monthly basis, you may cancel your subscription at any time by contacting us at [Insert Contact Information, e.g., email: support@genesishealth.com or phone: (XXX) XXX-XXXX] or through your online account portal. You must provide notice at least 5 business days before your next billing date to avoid being charged for the upcoming month.

• Effective Date of Cancellation: Your cancellation will take effect at the end of the current billing cycle, and you will retain access to services until that cycle ends. No further charges will be applied after cancellation.

• No Refunds for Partial Months: We do not provide refunds or prorated credits for partial months of service. If you cancel mid-cycle, you will continue to have access to services until the end of the billing period.

• Reactivation: If you wish to reactivate your subscription, you may do so at any time by contacting us or through your account portal, subject to the current pricing and terms.

2. Clients Who Paid in Full

• Non-Refundable Fees: If you have paid in full for a specific term (e.g., annual or semi-annual plan), your payment is non-refundable, except as required by applicable law.

• Service Hold Option: Instead of cancelling, you may request to place your services on hold for up to 6 months from the date of your request. During this hold period, you will not have access to services, but you may resume using them at a later date within the original term of your plan. To request a hold, contact us at [Insert Contact Information] at least 5 business days before the desired hold start date.

• Future Use of Services: If you choose not to place services on hold, you may use the remaining services within your paid term at a future date, provided the term has not expired. Expired terms or unused services are non-refundable and cannot be carried over unless a hold was requested and approved.

• Exceptions: In rare cases, such as documented medical or personal hardship, we may consider alternative arrangements at our sole discretion. Please contact us to discuss your situation.

3. General Terms

• Missed Appointments: If you miss a scheduled telehealth appointment without providing at least 24 hours’ notice, it will count as a used session, and no refund or credit will be issued, except as required by law.

• Changes to Policy: We may update this Cancellation Policy at our discretion. We will notify you of material changes via email, our website (www.genesis4pd.com), or your account portal. Continued use of our services after changes constitutes your acceptance of the revised policy.

• Contact Us: For cancellation requests, hold requests, or questions, contact us at:

  • Genesis Health

  • [250 486 2097]

  • genesisforpd@gmail.com