Terms & Conditions

Terms and Conditions for Genesis Health

Effective Date: May 26, 2025

Welcome to Genesis Health ("we," "us," or "our"), a telehealth consulting service providing healthcare consultations via electronic communication platforms. By accessing or using our services, website ([Insert Website URL]), mobile applications, or other platforms (collectively, the "Services"), you ("you" or "Client") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use our Services.

1. Nature of Services

Genesis Health provides telehealth consulting services, including health assessments, advice, and recommendations delivered remotely via video, phone, or secure messaging. Our Services are provided by licensed healthcare professionals where required by law. The Services are not intended to replace in-person medical care, emergency services, or comprehensive healthcare. In case of a medical emergency, call 911 or seek immediate in-person medical attention.

2. Eligibility

To use our Services, you must:

Be at least 18 years of age or have the consent of a parent or legal guardian.
Reside in a state or jurisdiction where Genesis Health is authorized to provide telehealth services.
Provide accurate and complete information during registration and consultations.
Have access to compatible technology (e.g., internet, device) to use our telehealth platforms.

We reserve the right to refuse service to anyone who does not meet these eligibility requirements or for any other lawful reason.

3. Scope of Services

Consultative Nature: Our Services provide health consulting and advice based on the information you provide. We do not guarantee specific outcomes, diagnoses, or treatments.
No Emergency Services: Our Services are not suitable for emergencies. If you experience a medical emergency, contact emergency services immediately.
Limitations: Telehealth consultations may have limitations compared to in-person care, such as the inability to perform physical examinations. You acknowledge these limitations and agree to seek in-person care when advised.

4. Client Responsibilities

You agree to:

Provide accurate, complete, and current health information, including medical history, medications, allergies, and symptoms.
Use the Services in compliance with all applicable federal, state, and local laws.
Follow instructions provided by our healthcare professionals and seek in-person care when recommended.
Maintain the security of your account credentials and any devices used to access our Services.
Notify us immediately of any unauthorized use of your account or breach of security.

You acknowledge that incomplete or inaccurate information may affect the quality or safety of the Services provided.

5. Payment and Fees

Fees: You agree to pay all fees for Services as outlined at the time of booking or as specified in your agreement with us. Fees may include consultation fees, subscription plans, or other charges.
Insurance: Genesis Health may or may not bill insurance providers, depending on your plan and our agreements with insurers. You are responsible for verifying insurance coverage and paying any uncovered costs.
No Refunds: Fees are non-refundable except as required by law or at our sole discretion.
Payment Authorization: By providing payment information, you authorize us to charge your payment method for all Services rendered.

6. Privacy and HIPAA Compliance

We are committed to protecting your privacy and complying with HIPAA and applicable state privacy laws. Please review our Privacy Policy ([Insert Link or Reference]) for details on how we collect, use, disclose, and safeguard your Protected Health Information (PHI) and personal information. By using our Services, you consent to the collection and use of your information as described in the Privacy Policy.

7. Technology Requirements and Risks

Technical Requirements: You are responsible for ensuring you have the necessary technology (e.g., internet connection, compatible device) to use our Services.
Telehealth Risks: You acknowledge that telehealth involves risks, including technical disruptions, data security risks, or limitations in assessing your condition remotely. We use reasonable safeguards, including encryption, to protect your information, but no system is entirely secure.
Recording Prohibition: You agree not to record, screenshot, or otherwise capture any telehealth sessions without our prior written consent, except as permitted by law.

8. Limitation of Liability

To the fullest extent permitted by law:

No Warranties: Our Services are provided "as is" without warranties of any kind, express or implied, including warranties of accuracy, fitness for a particular purpose, or non-infringement.
Limitation of Liability: Genesis Health, its affiliates, officers, employees, or contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services, including but not limited to loss of data, financial loss, or health-related outcomes. Our total liability shall not exceed the amount you paid for the Services in the preceding 12 months.
Medical Outcomes: We do not guarantee specific health outcomes or results from using our Services. Healthcare decisions are your responsibility, and you should consult other providers as needed.

9. Indemnification

You agree to indemnify, defend, and hold harmless Genesis Health, its affiliates, officers, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

Your use of the Services.
Your violation of these Terms or applicable laws.
Any inaccurate or incomplete information you provide.
Your infringement of any third-party rights.

10. Professional Advice and Relationship

No Doctor-Patient Relationship: Unless explicitly stated during a consultation, use of our Services does not establish a doctor-patient relationship. Consultations with licensed providers may establish such a relationship, subject to applicable state laws.
State Licensure: Our healthcare professionals are licensed in the states where they provide Services, as required by law. You agree to receive Services only in jurisdictions where our providers are licensed.
Follow-Up Care: You are responsible for following up with in-person providers or specialists as recommended by our professionals.

11. Termination

We may terminate or suspend your access to the Services at our discretion, with or without notice, for reasons including but not limited to:

Violation of these Terms.
Non-payment of fees.
Behavior that disrupts our operations or harms others.
Legal or regulatory requirements.

Upon termination, your right to use the Services ceases, but obligations such as payment or indemnification survive.

12. Governing Law and Dispute Resolution

Governing Law: These Terms are governed by the laws of the State of [Insert Your State, e.g., Delaware] and applicable federal laws, without regard to conflict of law principles.
Arbitration: Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in [Insert City, State], conducted by [e.g., the American Arbitration Association] under its rules. You waive the right to participate in class actions or class-wide arbitration.
Jurisdiction: If arbitration is not applicable, you agree to submit to the exclusive jurisdiction of the state and federal courts in [Insert County, State].

13. Intellectual Property

All content, trademarks, logos, and materials provided through the Services are owned by Genesis Health or its licensors and are protected by copyright, trademark, and other laws. You may not reproduce, distribute, or use such materials without our prior written consent, except for personal, non-commercial use.

14. Force Majeure

We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, technical failures, or changes in applicable laws.

15. Changes to These Terms

We may update these Terms at our discretion. We will notify you of material changes by posting the updated Terms on our website or through other reasonable means. Continued use of the Services after such changes constitutes your acceptance of the revised Terms.

16. Miscellaneous

Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and Genesis Health regarding the Services.
Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
No Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms at our discretion.

17. Contact Information

For questions, concerns, or complaints about these Terms or our Services, contact us at:

Genesis Health
[250 486 2097]
[genesisforpd@gmail.com]